Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.

Our Returns Policy is designed to comply with UK consumer law, including the Consumer Contracts Regulations and the Consumer Rights Act 2015.

1. Change of Mind Returns (14-Day Right to Cancel)

You have the legal right to cancel your order and request a refund for any reason within 14 days of receiving your goods.

• Notification: You must inform us of your decision to cancel within 14 days of receiving your item. You can do this by emailing us at info@ellmorltd.com.
• Returning the item: Once you have notified us, you must send the items back to us within 14 days.
• Condition: Items must be returned unused, in their original packaging, and in a resalable condition.

2. Refund Process and Timeline

Once we receive your item, we will inspect it and notify you that we have received your returned goods.

• Payment Method: Approved refunds will be credited back to your original method of payment.
• Timeline: We will process your refund within 14 days of receiving the goods back, or within 14 days of you providing proof of postage.
• Delivery Costs: We will refund the standard outbound delivery cost you paid when placing the order. If you chose an express delivery option, we will only refund the value of our standard delivery charge.

3. Return Shipping Costs

• Change of Mind: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• Faulty Items: If you are returning an item because it is faulty, damaged, or incorrect, we will cover the return shipping costs (see Section 5).

4. Exceptions / Non-Returnable Items

We cannot accept “change of mind” returns or offer refunds on the following items:

• Perishable goods (e.g., food, flowers, or plants).
• Custom products (e.g., special orders, personalised, or bespoke items).
• Personal care goods (e.g., coStandard Returns and Refunds PolicyThank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.Our Returns Policy is designed to comply with UK consumer law, including the Consumer Contracts Regulations and the Consumer Rights Act 2015.1. Change of Mind Returns (14-Day Right to Cancel)You have the legal right to cancel your order and request a refund for any reason within 14 days of receiving your goods.Notification: You must inform us of your decision to cancel within 14 days of receiving your item. You can do this by emailing us at [Insert Email Address].Returning the item: Once you have notified us, you must send the items back to us within 14 days.Condition: Items must be returned unused, in their original packaging, and in a resalable condition.2. Refund Process and TimelineOnce we receive your item, we will inspect it and notify you that we have received your returned goods.Payment Method: Approved refunds will be credited back to your original method of payment.Timeline: We will process your refund within 14 days of receiving the goods back, or within 14 days of you providing proof of postage.Delivery Costs: We will refund the standard outbound delivery cost you paid when placing the order. If you chose an express delivery option, we will only refund the value of our standard delivery charge.3. Return Shipping CostsChange of Mind: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.Faulty Items: If you are returning an item because it is faulty, damaged, or incorrect, we will cover the return shipping costs (see Section 5).4. Exceptions / Non-Returnable ItemsWe cannot accept “change of mind” returns or offer refunds on the following items:Perishable goods (e.g., food, flowers, or plants).Custom products (e.g., special orders, personalised, or bespoke items).Personal care goods (e.g., cosmetics, earrings, or swimwear where the hygiene seal has been broken).Unsealed software or media (e.g., CDs, DVDs, or video games where the original shrink-wrap or security seal is broken).5. Faulty, Damaged, or Incorrect GoodsIf your item is faulty, incorrect, or not as described, you are fully protected by the Consumer Rights Act 2015.Within 30 Days: You can reject the item and receive a full refund.Within 6 Months: If a fault develops within the first 6 months, you are entitled to a repair or replacement. If we cannot repair or replace it, you will receive a full refund.Proof of Purchase: Please provide an order number, receipt, or bank statement to validate your claim.
• Contact Us If you have any questions on how to return your item to us, contact us:Email: info@ellmorltd.com Phone: 01630 685 257 Address:Ellmor Limited, Well House Barn, Marchamely, Shrewsbury, SY4 5LE.
• Unsealed software or media (e.g., CDs, DVDs, or video games where the original shrink-wrap or security seal is broken).

5. Faulty, Damaged, or Incorrect Goods

If your item is faulty, incorrect, or not as described, you are fully protected by the Consumer Rights Act 2015.

• Within 30 Days: You can reject the item and receive a full refund.
• Within 6 Months: If a fault develops within the first 6 months, you are entitled to a repair or replacement. If we cannot repair or replace it, you will receive a full refund.
• Proof of Purchase: Please provide an order number, receipt, or bank statement to validate your claim.

6. Contact Us

If you have any questions on how to return your item to us, contact us:

• Email: info@ellmorltd.com
• Phone: 01630 685 257
• Address: Ellmor Limited, Well House Barn, Marchamely, Shrewsbury, SY4 5LE