Ellmor Limited Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to purchases made through the Ellmor Limited website. By placing an order with us, you agree to the terms set out below.

1. About Us

Ellmor Limited supplies a wide range of products including poultry and game rearing equipment, clothing and footwear, thermal imaging equipment, trail cameras, electric fencing equipment, outdoor equipment and accessories.

Website: ellmorltd.co.uk

Throughout these Terms & Conditions, “Ellmor”, “we”, “us” and “our” refer to Ellmor Limited.

2. Orders

When you place an order through our website, you will receive an order acknowledgement by email.

All orders are subject to product availability and acceptance by Ellmor Limited.

We reserve the right to refuse or cancel an order where, for example, a product is unavailable, there has been an obvious pricing or description error, payment has not been authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the amount paid for the cancelled item(s) will be refunded.

3. Prices & Payment

All prices displayed on our website are in pounds sterling (£).

Where applicable, prices include VAT at the prevailing UK rate unless clearly stated otherwise.

Delivery charges, where applicable, will be displayed during checkout before you complete your order.

Payment must be successfully authorised before an order can be dispatched.

4. Delivery

We offer both DPD Next Working Day Delivery and a Free Delivery service on qualifying orders.

DPD Next Working Day Delivery

Orders received before 2:00pm on a working day will normally be dispatched that working day for delivery on the next working day.

Orders received after 2:00pm will normally be dispatched on the following working day.

For example:

Order placed Monday before 2:00pm: normally dispatched Monday for delivery Tuesday.

Order placed Monday after 2:00pm: normally dispatched Tuesday for delivery Wednesday.

Order placed Friday before 2:00pm: normally dispatched Friday for delivery on the next working day.

Order placed Friday after 2:00pm, Saturday or Sunday: normally dispatched on Monday, provided Monday is a working day.

Bank Holidays and other public holidays are not classed as working days and may affect dispatch and delivery times.

The 2:00pm cut-off applies to orders where payment has been successfully authorised and the goods are in stock and available for dispatch.

Free Delivery

Where Free Delivery is available, orders will normally be delivered within 2–3 working days from the next working day after the order is placed.

Free Delivery is not a next-day service.

Orders placed at weekends or on Bank Holidays will begin processing on the next working day.

Delivery Times

Delivery dates and times shown on our website are estimates unless we have specifically agreed otherwise with you.

Although we and our delivery partners aim to meet the stated delivery times, circumstances outside our reasonable control can occasionally cause delays.

If there is a significant problem or delay with your delivery, please contact us and we will investigate it with the carrier.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Additional delivery charges may apply where an order has to be resent because an incorrect or incomplete address was supplied.

6. Availability

We make every reasonable effort to ensure stock information on our website is accurate.

Occasionally an item may become unavailable after an order has been placed.

If this happens, we will contact you and may offer an alternative, advise you of the expected availability date, or refund the unavailable item.

7. Your Right to Cancel an Online Order

If you are purchasing as a consumer, you normally have the right to cancel an online order within 14 days of receiving the goods, without having to give a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Certain products may be excluded from the statutory cancellation right, including certain personalised, made-to-order, perishable or sealed goods where the applicable legal conditions are met.

Nothing in these Terms & Conditions affects your statutory rights.

8. Returns

If you wish to return an unwanted item under your cancellation rights, please contact us before returning the goods.

Unless the goods are faulty, incorrect or otherwise not in conformity with the contract, the customer may be responsible for the cost of returning the goods where this has been made clear before purchase.

You should take reasonable care of goods while they are in your possession.

You may inspect goods in a similar way to how you could inspect them in a physical shop. We may be entitled to reduce a refund to reflect any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

9. Refunds

Where you validly cancel an online order, refunds will be made in accordance with your statutory rights.

Where applicable, the refund will include the price paid for the goods and the cost of our standard delivery service.

If you chose a more expensive delivery service, such as an enhanced or express service, we are not required to refund the additional amount above our standard delivery charge.

Refunds will normally be made using the original payment method.

10. Faulty, Damaged or Incorrect Goods

Please contact us as soon as possible if goods arrive damaged, faulty, incorrect or not as described.

Products supplied to consumers must be of satisfactory quality, fit for purpose and as described.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms & Conditions.

Where appropriate, we will arrange a repair, replacement, refund or other remedy in accordance with your statutory rights.

11. Delivery Damage

If a parcel appears visibly damaged when delivered, please report this to us as soon as reasonably possible.

Photographs of the packaging and product can help us investigate damage with the delivery company.

Reporting delivery damage promptly helps us resolve the issue more quickly and does not affect your statutory rights.

12. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications and prices are accurate.

Manufacturers may occasionally change specifications, packaging or product appearance without notice.

Images are therefore provided for illustration and identification purposes and minor differences in appearance or packaging may occur.

13. Product Compatibility

Where a product is designed for use with particular equipment, models or systems, customers should check compatibility before ordering.

If you are unsure whether a product is suitable for your equipment or intended application, please contact Ellmor before ordering and we will be happy to assist where possible.

14. Manufacturer Warranties

Some products are supplied with a manufacturer’s warranty.

The duration and terms of these warranties vary by manufacturer and product.

Manufacturer warranties are in addition to, and do not replace, your statutory consumer rights.

15. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these terms affects a consumer’s statutory rights, including rights relating to faulty, misdescribed or unsatisfactory goods.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, subject always to rights and liabilities that cannot legally be excluded.

16. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

We may update product descriptions, prices, specifications, availability and website content from time to time.

If an obvious pricing error is identified after an order is placed, we will contact you before supplying the affected goods.

17. Privacy

Personal information supplied when using our website or placing an order will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

We only use personal information where we have an appropriate lawful basis for doing so.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances outside our reasonable control.

This may include severe weather, transport disruption, carrier disruption, industrial action, natural disasters, failure of communications networks or other events that we could not reasonably prevent.

This does not affect any statutory rights you may have if goods are not delivered within an agreed or legally required period.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The terms that apply to your purchase will normally be those in force when you place your order.

20. Governing Law

These Terms & Conditions and contracts between you and Ellmor Limited are governed by applicable UK law.

Consumers retain any mandatory legal protections that apply to them.

21. Contact Us

If you have a question about an order, delivery, return or these Terms & Conditions, please contact:

Ellmor Limited 01630 685257